The retail fraud threat landscape ran into some new challenges as retailers worked to accommodate customers throughout COVID-19, but especially during the COVID-19 holiday season. It proved to be challenging to balance customer experience with maintaining a robust and comprehensive security program. The expansion of the threat landscape to support remote work, increased online ordering, curbside and in-store pickup that became increasingly popular during 2020’s holiday shopping season, will likely persist throughout 2021’s holiday shopping season as well.
Retailers will continue to be impacted by global cyber security threat trends that have caused supply chain attacks, ransomware attacks, and threats to cloud computing. Retail-specific fraud like refund and gift card fraud have shown no sign of slowing down.
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This presentation was recorded on Oct. 20 at 2 p.m. ET